Student Transportation - Level of Service Survey

2026 Student Transportation Level of Service Survey
At OSTA, our mission is to deliver safe, efficient transportation that supports the well-being of all OCDSB and OCSB students.

Thank you for taking two minutes to share your feedback. Your anonymous responses will be shared with our bus and van operators to help us continuously improve our service.

Note: You may skip any questions that do not apply to you. By completing and submitting this survey, you provide your informed consent.
Which mode of transportation provides service for your child(ren)?
Which school bus/van operators provides service for your child(ren)? Select all that apply.
How would you rate the overall reliability and punctuality of your child's transportation service this year?

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1 is Poor, 5 is Excellent
How would you rate the timeliness and clarity of communication regarding delays, cancellations, or changes?

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1 is Poor, 5 is Excellent
How would you rate the driver's overall attitude and friendliness towards students and families?

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1 is Poor, 5 is Excellent
How would you rate the driver's overall familiarity with the route, stops and local streets?

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1 is Poor, 5 is Excellent
Did you contact your child's bus or van company this past school year?
How would you rate your overall experience and their ability to effectively resolve your question or concern? (e.g., timely responses, clear communication, prompt action, etc.)

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1 is Poor, 5 is Excellent
Could you tell us a little more about why you gave this rating?
Did you contact OSTA this past school year?
How would you rate our overall customer service and ability to effectively resolve your question or concern? (e.g., timely responses, clear communication, prompt action, etc.) Your feedback helps us ensure we are meeting the needs of our school communities.

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5

1 is Poor, 5 is Excellent
Could you tell us a little more about why you gave this rating?
Please share any additional comments or feedback regarding your family’s student transportation experience this past school year.
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2026 Student Transportation Level of Service Survey